Shipping Policy
Aegis Shipping & Delivery Policy
At Aegis, we are committed to processing your orders quickly and efficiently while always adhering to our eco-friendly philosophy by selecting the most environmentally friendly delivery methods available. Below are detailed information regarding shipping costs and delivery timelines.
Shipping Costs
At Aegis, we consistently choose the most eco-friendly and environmentally responsible shipping solutions. The good news is that this eco-friendly shipping is always free for our customers, regardless of order value or destination country.
Important Notice:
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In most cases, Aegis will cover import duties and taxes, so you are unlikely to incur additional charges. However, any charges are ultimately subject to local customs policies. Should any extra fees arise, please contact us promptly for confirmation to avoid potential losses.
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We do not ship to APO/FPO addresses.
How long will it take to receive my package?
Orders are typically processed within 2 business days. Orders placed before 11:59 PM on a business day will be processed and shipped the next day. Orders placed on weekends or public holidays will be shipped on the next business day. Once your order has been shipped, you will receive a confirmation email containing tracking information.
We operate multiple local warehouses and reserve the right to adjust the shipping origin based on inventory and logistics to ensure faster delivery.
The estimated delivery time for the following countries/regions is 5-7 business days (including weekends):
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United States: 5-7 business days
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United Kingdom: 5-7 business days
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Netherlands: 5-7 business days
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Belgium: 5-7 business days
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Germany: 5-7 business days
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Other EU countries: 5-9 business days
Please note that these delivery times are estimates and may vary due to external factors such as courier services or local holidays.
Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, such as customs inspections or increased workload for delivery services. Aegis is not responsible for delays caused by these external factors.
Tracking Information
Once your order has been shipped, you will receive an email with detailed tracking information, allowing you to monitor your package status at any time.
Lost or Damaged Packages
If your package arrives damaged, please contact us immediately at support@aegisxs.com and provide photos of the damage. If your package is lost, please first check the tracking information and contact the courier service. We are always ready to provide further assistance.